For B&Q Marketplace sellers
Damaged parcels, short deliveries, items never received. axl Recover surfaces the potentially eligible claims on your B&Q orders, ready for you to review and submit, so the money you may be owed actually comes back.
Savings guarantee · pays for itself, or that month is free
Read-only access · you review and file every claim
Claims
Your open recovery on B&Q diy.com, what to do next, and how current the numbers are.
Your data
Recovered this month
£4,280
demo data
Ready to file
4
sheets filled in
Open claims
27
tracked to outcome
Deadline risk
1
2 days left
Damaged in transit£248.00ApprovedItem not received£96.50SubmittedShort delivery£54.20ReadyWrong item sent£129.95RecoveredReturn not received£77.40ReadySweeps
The problem
A damaged parcel, a missing item, a short delivery on B&Q Marketplace. Each one may be money you can claim back. But finding them across hundreds of orders, filling in each claim and filing it before the deadline is a job nobody has time for, so most claims quietly slip away. axl does the hard part: it surfaces the potentially eligible claims, ready for you to review and submit.
What you get
Recover turns marketplace noise into a short worklist, watches each return on its own, rates how strong each case is, and hands you the claim sheet already filled in. You decide and file.
What you actually need to do
A stream of marketplace activity becomes a short list of things that actually need doing, sorted by what to do next: claim, inspect, review, or leave it watching.
Return · RTN-40718 · Cordless combi drill 18V
axl monitors each return by itself: refund detected, return monitored, issue identified, potential recovery, ready for review. It surfaces a case the moment something doesn't add up.
Recovery confidence
A strong recovery position. Recover believes the evidence strongly supports it.
Every case carries a confidence rating that moves from Weak to Strong to Certain as axl learns more, so you spend your time on the claims most likely to come back.
Return · RTN-40922 · Ceramic wall tile 30×60, pack of 6
When a return needs a human eye, axl walks you through the check, contents, condition, packaging, and turns what you find into a recovery opportunity with the evidence attached.
Claim sheet · MP-48219
Order numbers, items, prices, tracking and evidence already entered. Every claim has a clock; axl tracks each window and flags anything at risk, so time-barred claims stop costing you money.
Potential recovery · this week · demo
£214.94surfaced across your returns
Opportunities appear and the identified total rises, so you can see what's sitting in your returns. Once filed, every claim is tracked to its outcome and reported by reason and by month.
How it works
Connect B&Q once, read-only. From then on axl watches every return, surfaces what looks claimable with the sheet already filled in, and keeps the deadline clock. You review and file.
Link your B&Q Marketplace seller account in a few clicks, read-only. No developers needed.
It sweeps your orders, refunds and return tracking and surfaces the ones that look potentially eligible.
The sheet is already filled in. You decide, and file it through B&Q's own process, singly or in bulk.
Follow each submitted claim to its outcome and see the money land, reported by reason and month.
B&Q Marketplace · read-onlyConnected"We finally have proper visibility and traceability on the items that should have come back to us, and a quick way to get compensated for them. It's saved us so many hours in spreadsheets and manual tracing."Bubly Bathrooms · B&Q Marketplace seller
Founding-seat pricing · limited slots
Get axl Recover for £45 a month instead of £200. As an early adopter that price is locked in: it never goes up, for as long as you stay. Backed by the savings guarantee: it pays for itself, or that month is free.
axl Recover · locked-in price
£45/mo£200
Connect your B&Q Marketplace account once and axl surfaces the potentially eligible claims for you to review and submit. No spreadsheets.
Rather look before you buy? Start a free preview · See full pricing · 0333 880 9132
See what axl surfaces on your own orders. Get started, or book a demo and we'll walk you through it.
Or just pick up the phone: 0333 880 9132